Presentation, Postage, Packaging and Delivery

Presentation, Postage, Packaging and Delivery

Your item of jewellery will be presented in a jewellery box or bag and cufflinks in a cufflink box.

Items will usually be despatched if in stock within 1 working day of payment clearing, unless it is a holiday period or there are unforeseen circumstances. desigNE jewellery aims to despatch as soon as possible. If this is likely to be longer for any reason you will be informed as soon as possible.

If you wish to order a bespoke piece, this will take longer;  You will be contacted upon receipt of the order and you will be kept updated on progress and expected completion and delivery. 

All items are well packaged.  Posting is free in the UK and sent by 1st class recorded delivery.  If you buy more than 1 item the cost will be the same. You will be sent and email notification to inform you when the item of jewellery is despatched.

For orders outside the UK  there is a £6 charge. To pay for this charge please click on the Postage Outside the UK Category, just below Pendants and Chokers, on the right of the page, and pay for this after you have made your purchase. When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately, that means deilvery problems are potentially more likely. When I send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays may be caused by custom checks, which could take as long as 1-2 weeks.

All parcels will require a signature upon receipt.

As parcels will require a signature upon receipt, I will email you to inform you when they have been despatched.  desigNE jewellery reserves the right to charge you for any extra costs arising from any changes you make to the delivery address after your order has been sent. Refusal or failure to take delivery could result in additional costs, you as the consumer shall be liable to pay on demand all costs incurred as a result of this and costs of any product storage.

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